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Chicago Shakespeare Theater
Chicago, IL

Expires: 03/08/22

Job Dates

10/01/21 - 06/27/22

Pay

$17.00/hour per hour

Non-exempt, hourly, seasonal

Rate: $17.00/hour

These positions will work approximately 20 - 40 hours per week. CST will hire these positions on a per-show basis

As You Like It
September 30 November 21, possible extension through December 19, 2021

Remember This
November 2 November 14, 2021

Qbrothers Christmas Carol
December 3 December 19, 2021

The Notebook
March 11 April 24, 2022, possible extension through May 22, 2022

Alls Well that Ends Well
April 19 May 29, possible extension through June 19, 2022

It Came from Outer Space
May 21 June 28, 2022


Position Overview

Chicago Shakespeare Theater is hiring Guest Services Associates who will support the House Manager and Box Office in ensuring the safety, comfort, and enjoyment of our patrons.

Report To
House Manager Manages
n/a


Responsibilities

At the top of each performance shift, review seating, special needs, etc. with House Manager/box office staff
Once lobby is open, serve as a resource to patrons and volunteer Saints
Assist with COVID vax/test check
As house opens, assume post within house to take seating questions from patrons and Saints
Expedite resolution of conflicts and concerns by working with House Manager and Box OFffice
In the event of an emergency, direct patrons and staff to safety
Look for bottlenecks and problem spots in traffic flow and assist where needed
Assist patrons will special needs or mobility issues as needed.
Give verbal and/or visual cues to patrons that the show is about to start
Assist with late seating
Assume post inside house to observe audience and ensure safety
If there is an intermission, assist with opening doors at end of act and assume post in house or lobby to assist patrons
At end of intermission, assist with reseating and closing doors
At end of show, assist with opening doors, remain stationed in house or lobby to assist exiting patrons
Assist with clearing of house and lobby
Guest Service Associates may serve as concessions sellers or coat check clerks
May train as swing for House Manager


Experience
At least 1 year of face-to-face customer service in any industry; ushering in performing arts a bonus.

Traits and attributes:
Superior customer service instincts aligned with company mission and core values
Ability to deal effectively with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise, and firmness


Skills
Proficient with two-way radio communication
Able to read seating charts
Excellent communication skills


Abilities
Able to stand, walk, and move quickly among multiple floors and seating areas
Able to use stairs
Able to hear

Vaccination required for staff.
Vaccination or negative test required for patrons.
Masks required for all.



Contact

Dan Grycza

dvandergrift(at)chicagoshakes(dot)com

https://www.chicagoshakes.com/

Business Address

800 E Grand Ave

Chicago, IL 60611

Posted: 09/08/2021 18:42:57 EST

Last Updated: 09/08/2021 21:00 EST

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