Venice Theatre
Venice, FL

Expires: 02/29/20


$30,000 annually

Venice Theatre has an immediate opening and seeks a qualified individual to serve as Box Office Associate. Reporting to the Box Office Manager but working within the framework of an office-wide collaborative team, the position calls for a flexible and adaptable individual with excellent interpersonal and customer service skills.

This position is full time.

Primary goals of the position will be to provide excellent patron service to subscribers and ticket buyers and facilitate Venice Theatres efforts to increase patron engagement.

Working in a creative environment, they will often be the first staff person to interact with the public. They will support Box Office operations for single ticket and subscription sales. They will work some evening hours and weekends. They will be expected to have a working knowledge of the PatronManager database. Advanced PatronManager training will be expected within a reasonable period.

Specific Duties
Duties and tasks will include, but not limited to the following:

Be a primary staff member responsible for servicing season tickets, ticket exchanges, and single ticket sales
Identify and troubleshoot customer service issues to provide a fast and positive resolution for the customer
Provide information and transact sales for all Venice Theatre events
Upsell appropriate services and events
Develop strong relationship with PatronManager support staff
Reconcile onsite customer concerns
Greet patrons in a friendly manner
Collect patron feedback and fully input patron data through conversation
Distribute feedback to Box Office Manager and senior staff
Work with Box Office Manager and senior staff to monitor advance sales
Assist with PatronManager data management
Answer Phones and direct caller to appropriate personnel
Maintain inventory of office collateral (stationary, envelopes, ticket stock, etc.), and coordinate re-order with senior staff
Try, at all times, to provide patrons with a yes

Office Hours
Box Office hours are currently 10:00am until 4pm, Monday through Friday, with an hour off for lunch. Position requires working nights and weekends during performances. On weeks when duty is required in evenings and/or on weekends, office hours may be adjusted to allow for flex time.

To perform this job successfully, an individual must be able to execute each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
BS or BA in business, nonprofit management, or related field preferred
At least two years previous experience in a professional office setting
Technologically literate with strong computer skills including familiarity with database programs, Microsoft Word, Excel, email programs, group messaging and other commonly used software
Ability to troubleshoot software and hardware issues
Strong interpersonal skills and ability to relate to people of diverse backgrounds
High degree of organizational skills and attention to details
Excellent communication skills, both verbal and written
Ability to work in a team environment as well as operate independently
Ability to multi-task and keep track of multiple projects in the midst of frequent interruptions or changing priorities

Physical Demands + Environmental Adaptability
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Able to sit or stand for extended periods
Work involves walking, talking and hearing to exchange information, and using hands to handle, feel, or operate objects, tools, or controls and reach with hands and arms
Vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus
Capable of pushing, pulling, lifting, and/or carrying up to 30 pounds
Noise level in work environment is generally low to moderate

Experience in database management (required); Salesforce experience (preferred)
Understanding of the various processes necessary to produce a show (required)

Full-time, with starting salary $30,000 - $32,000 dependent on experience.
Health Plans for employee and family
Paid time off
Retirement plan with match
Flexible schedules
This job will require the candidate to pass a background check.

To Apply
Please send cover letter, r+eacute;sum+eacute;, and three references via email to Kristofer Geddie, General Manager. No phone calls please. The deadline to apply is February 24, 2020.


Kristofer Geddie

General Manager



Business Address

140 Tampa Ave. West

Venice, FL 34285

Posted: 02/11/2020 07:57:00 EST

Last Updated: 02/12/2020 21:12 EST

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