wndr museum
Chicago, IL

Expires: 09/01/19


$18-$25 per hour

POSITION TITLE: Visitor Services Lead
REPORTS TO: Museum Director
DEPARTMENT: Operations
REVISED: July 2019
SUMMARY DESCRIPTION: wndr inspires and entertains guests with an immersive experience in which the thoughtful curation of world-class art alongside provocative, emerging artists as well as visitor-made art creates a beautifully creative journey. Home to Chicago's first and only Infinity Mirror Room by Yayoi Kusama, wndr places works from Richard Prince, Barbara Kruger, and Alex Israel in conversation with thought-provoking, innovative technologies, and stunning installations. With every moment comes an opportunity to be creative, ask questions, and, most importantly, play.
wndr is looking for a Visitor Services Lead! The Visitor Services Lead is responsible for day-to-day business functions and management of museum ambassador staff. Major duties include managing ambassadors, floor managers, front desk cashiers, and docent staff as well as department budget management and improvement to Visitor Services operations policies and procedures.Will report directly to Museum Director on sales, HR, team management and customer experience, office operations and expenses, and business metrics.
ESSENTIAL FUNCTIONS: The major functions and responsibilities of this position include:
+#9679; Oversee all day-to-day operations of wndr including ticketing and sales, HR and staffing, office operations and expenses, events, and the customer experience.
+#9679; Effectively and enthusiastically lead a team
+#9679; Liaise with financial team, and support on financial responsibilities as assigned
+#9679; Build a culture of both creative and operational excellence
+#9679; Establish key processes and systems for accountability throughout operational functions
+#9679; Providing feedback and reviews for all ambassador staff; maintaining high quality staff performance
+#9679; Provide counsel to Director and other museum leadership on operational progress and hygiene
+#9679; Establish, maintain, and communicate key business metrics
+#9679; Partner with Museums creative leaders to provide excellent experience from entrance to exit
+#9679; Recommending, creating, and communicating policies and procedures with the Director
+#9679; Maintaining knowledge of events, special programs and projects happening at or with wndr
+#9679; Tracking fluctuations in visitation numbers and adjusting staffing levels accordingly
+#9679; Ability to use computer screen and keyboard
+#9679; Ability to occasionally climb stairs, move about space, and lift items of 25 pounds.
+#9679; Bachelors degree or equivalent experience leading teams and day-to-day operations
+#9679; Experience working in a creative or service industry preferred
+#9679; Strong leadership, organizational, interpersonal, and communication skills
+#9679; Ability to thrive in a fast-paced, start-up environment
Wndr is an equal opportunity, equal access employer fully committed to achieving a diverse and inclusive workplace.


Gabi Thiam

Office Manager



Business Address

1130 W Monroe

Chicago, IL 60607

Posted: 07/05/2019 16:31:00 EST

Last Updated: 07/05/2019 19:00 EST

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