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EPIC Entertainment Group
Long Beach, CA
Theme Park / Cruise Ship | Concert / Event

Expires: 12/03/19

Job Dates

07/15/19 - 11/30/19

Pay

$18 - $22/hr biweekly

POSITION DESCRIPTION:
Working on a fast-paced, deadline-driven Special Event, this role is a Seasonal Position. Were looking for someone who is highly self-motivated and equally talented. This position requires creativity with a high level of detail and problem solving. The prime candidate for our Operations Manager is someone who can multi-task and manage day-to-day operational notes and changes. Both prior to opening and maintaining shows.

JOB RESPONSIBILITIES:
Were looking for an Operations Manager to guide and develop protocols and procedures for all guest interacting roles ranging from Ushers, Greeters, Cashiers, and Property Services. Duties would include;
Lead with procurement, training and management of Event Supervisors and Event Ushers, while also develop training materials.
Schedule event nights with appropriate staffing, while staying within set budget.
Work with the Events Producer in other departments for operational planning.
Plot and implement event signage.
Lead Operational Staff during event operations.
Maintain timeclocks and employee hours, while ensuring meal penalties and breaks are taken in accordance with the Florida State Law.
Maintain the safety and integrity of the production/event.
Effectively interact, engage, and resolve Guest Complaints and Concerns.
Manage and record the Opening/Closing of each attraction and location.
Respond quickly, while thinking ahead of the curve in regards to emergency situations.
Submitting daily event reports and notes to Production nightly.

REQUIREMENTS:
The ideal Candidate will have previous experience in managing a diverse set of personalities while maintaining a calm demeanor in stressful situations. Were looking for high performance standards, a high level of enthusiasm, and keen eye for detail and guest experience within a fast paced environment.
Self-Starter and willingness to work in a team and group environment.
Must possess working knowledge of Microsoft Office Applications (Word + Excel) and QuickBooks
Minimum of 5 years of Leadership Experience
Minimum of 1 year of Event/Themed Entertainment Operational Experience
Ability to communicate clearly and directly with staff while maintaining a positive guest experience using a clear and strong speaking voice.
Ability to stand for long periods of time.
Must be available to work ALL Event Operations; including Weekends, Nights, and Holidays. (Halloween, Thanksgiving, Christmas, and New Years).



Contact

Kevin Britton

Line Producer

Kevin(at)epicentertainmentgroup(dot)com

(702) 375-5682

Business Address

207 E. Broadway

302

Long Beach, CA 90802

Posted: 06/03/2019 16:02:00 EST

Last Updated: 06/03/2019 19:00 EST

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