California State University Northridge
Northridge, CA

Expires: 07/11/19


$15.00 - $20.00/hr

Ticket Office Lead (Continuous)(JID 8083)
Administrative Support Assistant II
The Soraya/Performing Arts Complex
Part Time / $15.00 - $20.00/hr.

CSUN's Commitment to You
CSUN is committed to achieving excellence through teaching, scholarship, learning and inclusion. Our values include a respect for all people, building partnerships with the community and the encouragement of innovation, experimentation and creativity. CSUN strives to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. CSUN is especially interested in candidates who make contributions to equity and inclusion in the pursuit of excellence for all members of the university community.

About the University
One of the largest universities in the country, California State University, Northridge (CSUN) is an urban, comprehensive university that delivers award-winning undergraduate and graduate programs to nearly 40,000 students annually and counts more than 330,000 alumni who elevate Southern California and beyond. Since its founding in 1958, CSUN has made a significant and long-term economic impact on California, generating nearly $1.9 billion in economic impact and more than 11,700 jobs each year. The LAEDC recognized CSUN as its 2015 Eddy Award winner for its positive economic impact. Serving more students on Pell Grants than any other institution in California, CSUN is also a social elevator and one of the most diverse universities in the country. CSUN ranks 13th in awarding bachelor's degrees to underrepresented minority students and seventh in bachelor's degrees to Latino students, serves the 13th largest Jewish student population, and enrolls the largest number of students who are Deaf and hard-of-hearing of any U.S. state university. The journal Nature recently named CSUN a Rising Star for scientific research, and the NSF ranks CSUN in the top five nationally among similar institutions for graduates who go on to earn doctorates in the sciences. CSUN is where individuals rise. And through them, so does Greater Los Angeles and beyond.

About the Department
The Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) includes two venues, a 500-seat auditorium, and the new 1700-seat state of the art proscenium theater/concert hall. The Soraya presents about 50 performances per year of world-class artists of all genres and disciplines. Located in the nation's second largest market, Los Angeles, The Soraya operates at the highest level of professional and artistic excellence.

Major Duties
Under general supervision, the Ticket Office Lead assists the Ticket Office Manager in all phases of ticket office operations. The incumbent oversees and provides instructions to Ticket Office Associates; completes high-level tasks such as processing subscription renewals and telesales orders; assists in the carrying out of regular ticket office duties, such as selling, printing tickets, answering email, etc.; assists in building and processing of promo codes; coordinates day of event with house management for select CSUN performances; assists the Ticket Office Manager with exchanges and theatre comps for select shows; oversees select CSUN performances on the night of show; guides and directs the maintenance of Ticketmaster equipment; sets up and closes out shows on the day of select events; and performs other duties as assigned.

Equivalent to three years of full-time, general administrative work providing audience or patron services, providing performing arts supports functions, or in a theatre related setting. Ticket Office experience and Current Red Cross certification in CPR and First Aid is preferred. Equivalent to full-time college or university education/vocational school training in business or job-related field may be substituted for up to two years of the required experience on a year for year basis.

Knowledge, Skills, + Abilities
Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities and/or policies a plus. Working knowledge of Archtics and Microsoft Office applications (i.e. Word and Excel). Thorough knowledge of correct English grammar, spelling, and punctuation; office methods, procedures, and practices; and university infrastructure, policies, and procedures. Ability and specialized skills to: demonstrate excellent customer service and public relations skills; be outgoing and enjoy working with people and with a wide variety of personalities in the execution of events; exhibit exceptional dependability, flexibility, and patience in interactions with others; provide excellent verbal and written communication; work independently and as part of a team to accomplish goals; work under pressure and adhere to deadlines; show a willingness and the ability to handle emergency situations; and establish and maintain effective working relationships with guest artists, vendors, students, faculty, staff, clients, patrons, guests, peers and upper management; coordinate many different administrative duties; interpret and apply a variety of complex policies and procedures; set deadlines, priorities, and complete projects accordingly; draft and prepare memoranda and correspondence; keep moderately complex records and files; maintain confidentiality; supervise the work of others; perform standard business math, such as calculate ratios and percentages, track financial data, and make simple projections; read and write a level appropriate to the duties of the position; and operate standard office equipment and software.

Pay, Benefits, + Work Schedule
The salary range for this classification is: $15.00 - $25.72 per hour.
The anticipated HIRING RANGE: $15.00 - $20.00, dependent upon qualifications and experience.

HOURS: Part Time; 10 hours per week.

TEMP: Temporary-renewable, end date to be determined; intermittent, on-call; hours and schedule vary.

General Information
This position is a sensitive position as designated by the CSU.

A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

How To Apply
Applications are currently being accepted to establish a Ticket Office Lead POOL. Applications for these on-call positions will be accepted on a continuing basis through June 30, 2019 or until an adequate amount of applications have been received.

Candidates should apply by completing the CSUN on-line application utilizing: http://bit.ly/HRCSUN link. NOTE: Internal candidates should apply through the portal by accessing the View Job Openings/Apply link on the Human Resources/Employee pagelet.

Review begins immediately, and will continue on an ongoing basis.

For more detailed information on the application and hiring process, please visit the link below:

Equal Employment Opportunity
CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in CSU Executive Order 1096. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at ext. 2101.


Robyn McKibbon

Recruitment Services Coordinator



(818) 677-2101

Business Address

18111 Nordhoff Street

University Hall 165

Northridge, CA 913308229

Posted: 01/11/2019 19:40:00 EST

Last Updated: 01/11/2019 22:00 EST

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