Merry-Go-Round Playhouse and Finger Lakes Musical Theatre Festival
Auburn, NY

Expires: 07/10/19

Job Dates

May - October


$12 per hour

The Front of House Manager is responsible for the efficient day to day running of the Merry- Go-Rounds front of house operations. They lead and develop the team of casual duty managers and ushers, in both their activity and their approach, to provide at all times a safe, warm, friendly and vibrant environment for audiences, visitors and staff.

While the Audience Services Manager and Director are responsible for overseeing the entire Audience Services Department, the Front of House Manager will assist in coordinating the team of FOH assistants and volunteer ushers on a day to day basis, ensuring that they are kept up to date with internal communications and that the FOH staff and volunteers are providing effective customer service.

Reports to the Audience Services Manager and Audience Services Director

Work environment is fast paced and the ability to multitask, take direction and have self-motivation with a desire to learn is a must.

Key responsibilities:
-Responsible for the day-to-day management of the theatre
-Lead operational responsibility for the safety and security of the theatre by ensuring that all systems and procedures for security are followed at all times
-Act as the duty manager as required for evening week and weekend performances when Audience Services supervisors are not present
-Carry out regular checks to ensure all areas of theatre including stage, seats, offices, bathrooms etc. are well maintained
-Lead the FOH team and volunteer ushers with effective communication to ensure everything operates smoothly and to motivate staff team and volunteers
-Provide excellent customer service and care in accordance with the MGR policies and procedures
-Deal with matters raised by attending patrons by following MGRs policy and procedures to ensures that the patrons needs are met
-Produce metric reports for the Audience Services Department
-Provide support to the box office team

Skills requirements:
-Bachelors Degree
-Commitment to customer service policies and standards.
-Must work effectively with staff, patrons, donors, sponsors + the public while always presenting a positive image of the organization
-Excellent written and verbal skills
-Capacity to effectively manage multiple tasks under pressure of deadlines in a fast-paced environment
-Reliable transportation
-Flexible schedule

Candidates looking to apply should email a resume, cover letter, and three references to:
Sarah Pinsky, Director of Audience Services at sarah@fingerlakesmtf.com.

Full-Time/seasonal position - 40 hours a week- Hourly $12


Production Manager



Business Address

17 William St. 2nd Floor

Auburn, NY 13021

Posted: 01/10/2019 12:07:18 EST

Last Updated: 01/10/2019 16:00 EST

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