Mills Entertainment
Saratoga Springs, NY

Expires: 03/07/19

Job Dates

Tentative October for pre-production, on-site December


$780 per week

Job Purpose

Mills Entertainment is seeking a dynamic, customer service driven, VIP Manager to create and fulfill the VIP experience for patrons leading up to and during our newest upcoming tour, American Girl Live.

Job Summary:
This position reports to Producing Team and is responsible for developing and facilitating VIP experiences and activities for patrons, ensuring premium fan experience by serving as brand ambassador while maintaining all standards, including dressing appropriately in alignment with the excellence of the American Girl Brand.

Responsibilities include, but are not limited to:
Prepare and conduct all communication with VIP patrons (welcome letters, FAQs, continued support and thank you letters)
Create schedules for VIP patrons to maximize their experience
Secure VIP parking and create passes as required
Arrange transportation as required
Responsible for VIP seating reservations and seating chart for all relevant events
Prepare and distribute lanyards, gift bags, etc.
Assist in training VIP volunteers
Arrange special VIP activities with patrons, such as Meet + Greets, special check-in line, etc.
Prepare a wrap-up report post-tour
Supervise and coordinate the full on-site VIP Experience and serve as primary point of contact for both venue operations and VIP patrons
Advance and Manage the setup of the pre-show party
Serve as event manager for both pre-show party experience and post-show photo opportunity, managing crowd control, venue staffing and overall fan experience
Create and distribute all documentation required for venues to provide information to confirmed VIP patrons regarding the performance, venue and premium experiences
Collaborate with the producers to create and implement a design for the pre-show party, incorporating environment, food, beverage and customer experience
Establish and manage an efficient timeline and budget for pre-show party in each venue
Purchase and maintain inventory throughout the length of the tour
Solicit customer feedback and implement recommendations as necessary
Required Qualifications:
Minimally a HS diploma or equivalent required; additional education preferred
At least 4 (years) prior experience working in hospitality, guest relations, or customer service
Prior working knowledge of premier restaurant operations and/or seating procedures preferred
Prior touring experience for live entertainment events helpful
Must be eligible to work in the US
Must be able to travel globally for the duration of the tour, as required
Ability to lift at least 30lbs on a regular basis is required
Other Skills:
Demonstrated ability to work independently, efficiently and executing effectively, under pressure, supporting cast and crew, meeting deadlines
Must be solution-oriented, exercising sound judgment in decision-making
Excellent customer service, oral and written communication skills
Ability to maintain composure, demonstrating tact and diplomacy at all times
Demonstrated proficiency in Google Docs and MS Office products, i.e. Excel, Outlook + Word
Proficiency in AtVenu, preferred

Interested applicants should apply online https://recruiting.paylocity.com/recruiting/jobs/Details/58891/Mills-Entertainment/VIP-Manager


Michael Mills




(518) 306-4333

Business Address

468 Broadway

Suite C

Saratoga Springs, NY 12866

Posted: 09/07/2018 15:47:00 EST

Last Updated: 09/07/2018 19:00 EST

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