Merry-Go-Round Playhouse and Finger Lakes Musical Theatre Festival
Auburn, NY

Expires: 10/01/18

Job Dates

Full Time / Year Round


$500 per week

The Box Office Group Sales Coordinator is responsible for providing support to the box office assistants and creating an important link between the box office assistants and the Audience Services Manager and Audience Services Director.

While the Audience Services Manager and Director are responsible for overseeing the entire Audience Services Department, the Box Office Supervisor will assist in coordinating the team of box assistants on a day to day basis, ensuring that they are kept up to date with internal communications and ensure that box office sales are maximized to provide effective customer service, supervision and training. In addition to the responsibilities mentioned above, the Box Office Supervisor will also manage, and coordinate group sales.

Reporting relationships:
Reports to the Audience Services Manager and Director
Part of the Audience Services Box Office Team

Key responsibilities:
1. Through effective supervision, ensure that an excellent Box Office/Reception service is provided to all visitors and customers
2. Act as a liaison between box office assistants and the Audience Services Manager and Director
3. Ensuring daily, weekly and monthly tasks are undertaken by relevant member of the box office team
4. Work closely with groups throughout the year and assist with new group opportunities for the season
Skills requirements:
Bachelors Degree
Experience in box office duties, including supervisory responsibilities, donor stewardship, sales and immaculate record keeping
Should be well versed in ticketing software, Excel and Microsoft Word
Accuracy, integrity + confidentiality in handling financial transactions according to established cash management controls
Commitment to customer service policies and standards. Must work effectively with staff, patrons, donors, sponsors + the public while always presenting a positive image of the organization
Excellent written and verbal skills
Capacity to effectively manage multiple tasks under pressure of deadlines in a fast-paced environment


Production Manager



Business Address

17 William St. 2nd Floor

Auburn, NY 13021

Posted: 08/10/2018 11:20:00 EST

Last Updated: 08/10/2018 10:22 EST

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