Walt Disney Studios
New York, NY

Expires: 05/29/18


Contact for Details

Accountable for assisting Tour Retail Manager in all aspects of the business + deputizing for their role in their absence. This includes, but is not limited to:Assist in management of the day-to-day operation and sales generation of merchandise for the Tour.
100% Travel Required 52 weeks a year, except when taking Paid Time Off/Vacation.
Partake in the advancement of the sales operation during the tour, and assisting with the smooth transition between venues.
Drive sales and profitability by leading temp sales teams to achieve set goals and targets, effective management of stock, cash and assets, and feedback to temp agency on staffing challenges.
Maximize Profit and Minimize Loss through effective management of stock, cash and assets.
Communicate effectively with Theatre Management + Disney Personnel to facilitate daily operations including staffing, banking, deliveries and stock + cash movement; both whilst at theatre and planning ahead to future venues
Maintain accurate records including sales, stock, cash movement, staffing hours and all relevant paperwork. Maintaining an accurate POS system.
Identify Risk and provide effective + timely solutions.
Conduct and provide with Sales Analysis; providing effective feedback, new ideas and strategies to help achieve goals.
Provide timely and effective communication to Tour Retail Manager, Director of Merchandise and all Internal + External Partners.
Follow set policies + procedures, guidelines and best practice when dealing with stock, cash, equipment and communication; providing consistency and upholding Disney Standards.
Lead by example for Disney sales techniques and guest service at all times, being an ambassador for the Disney Brand.
Work side by side with Tour Manager to ensure consistency in management and unified standards to all internal and external parties.
Accountability to Tour Retail Manager
Accountability to Director of Merchandise Sales + Operations
Accountable for all Money, Merchandise Stock, Kiosks, Display Materials and Office Equipment
Accountable for Temp Part Time Cast Members

Sales + Guest Service
Work with Tour Retail Manager to develop, promote and communicate sales goals + new initiatives with the end result to exceed budgeted weekly sales expectations.
Help develop and maintain relationships with Director of Merchandise in order to implement new selling strategies + locations to maximize results.
Develop, promote and communicate sales goals and Disney Standards to each Merchandise Seller hired from local temp agency.
Create and promote an effective team environment for both staff and guests.
Ensure all guests transactions are handled in a fast, friendly and efficient manner at each selling location.
Conduct Training Seminar at beginning of each market engagement for Temp Sales Team. Continue to Observe + Coach Merchandise Temp Staff on Disney Guest Service standards, policies + procedures.
Onsite contact for all Guest + Theatre queries or concerns regarding Merchandise.

Visual Merchandising + Product AssessmentSetup Kiosks and Visual Displays during Load-In in each market. Ensure that all displays meet Disney Standards of Merchandising that have been approved by the Director of Merchandise.
Improve and develop new visual merchandising displays as new products are added to the assortment. Creating an eye-catching environment which facilitates guests needs and exceeds their expectations. Expand beyond traditional setups in larger markets.
Proactively help to manage the upkeep of all Kiosk and Display Materials, maintaining a high level of presentation, and ensuring that the Disney Brand is consistently represented.This includes any repairs and updates to the kiosk locations.
Analyse guest reactions to product line and suggestions, and communicate consistently with Tour Retail Manager and Product Development Manager.
Tour OperationsSetup and break down all Kiosks, Visual Displays, IT/POS, Inventory and Office Operations in each tour market effectively and efficiently. Prepare the production truck for move which includes but not limited to strapping down all boxes goods, padding all kiosks and equipment, securing all supplies and loose items.
Prior to market arrival, partner with Tour Retail Manager to plan ahead for kiosk placement within venue, partner with Theatre Management on specific restrictions and obstacles, and build on previous successes from past tour visits, and examine new environments by anticipating/resolving issues in advance.
Manage daily stock activity and identify any areas of shrink. Perform routine spot checks with Tour Manager on a weekly basis. Conduct a corporate mandated Stock Audit the first Monday of each month to determine Shrink Percentage which must be under 1% of total monthly sales.Partner with Corporate Inventory Manager/Buyer on all discrepancies prior to finalization.
Manage stock levels and organization on a daily basis to ensure full coverage of range at all times at all selling locations within the theatre. This includes physically stocking up the sales floor and storage areas with goods from the tour truck.
Planning ahead for future venues for stock room availability and security as well as whether the truck with inventory will be docked.If additional offsite storage needs to be acquired partner with Director of Merchandise to approve.
Review inventory on hand reports to determine warehouse shipments to keep in stock of all items. Conduct a Warehouse Transfer with the assistance to the Inventory Manager/Buyer to ensure proper requests can be fulfilled.Schedule time for delivery to the theatre and conduct either a Weekly or Bi-Weekly pallet deliveries from the warehouse. This can range from 4-15 pallets worth of goods with a minimum weight starting at 15 lbs and can range up to 45lbs per box.
CommunicationLiaise with Company Management on a consistent basis to ensure proper tour operations for current and future cities.This also includes preparing all personal travel and housing for each engagement.
Provide regular and consistent information to the Tour Retail Manager about daily activities within the Theatre in their absence. Provide consistent information on all ongoing duties. Schedule bi-weekly calls with Director of Merchandise to update on business.
Report weekly sales to the Corporate Team via the Weekly Sales Recap.This will also include labor costs managed against sales.

Basic Qualifications
Minimum 3 years in a Retail Management + Guest Service Role Overseeing Sales Team.
Proven Experience in Tour and/or Theatre/Event Environment
Experience Working Remotely from Direct Supervision to Achieve Company Standards and Excel in Sales
Experience in Operations, Cash Handling and Inventory Management
Experience of Training, Managing + Motivating staff to Achieve Sales Goals.
Experience of Managing POS and Reporting System, Maintaining Accurate Records and Minimizing Loss.
Experience of Liaising with Internal + External Partners to Achieve Goals
Experience in Visual Merchandising
100% Travel Required 52 weeks a year, except when taking Paid Time Off/Vacation.
Flexible in working hours and conditions in tour markets. Work with tight timelines and urgency.
Must lift minimum of 40lbs on a consistent and daily basis
Excellent Communication Skills
Effective Logistical Planner
Proven success in sales and profit analysis, sales planning and cost management
Expert in Microsoft Outlook, Excel and Word
Pro-active problem solver
Ability to drive sales through own actions and staff management
Adaptable to change and achieve standards through obstacles
Self-motivated with the ability to work remotely + obtain what is needed from Line Manager
Ability to promote brand standards and goals to external partners

Additional Information
This position is with BV Theatrical Group Ltd., an equal opportunity employer

Business Address

214 W 42nd Street

New York, NY 10036

Posted: 11/29/2017 14:32:47 EST

Last Updated: 11/02/2016 08:01 EST

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