Lex Products LLC
Shelton, CT
Corporate / Trade Show

Expires: 12/05/18

Job Dates

06/12/18 - 06/10/25


$13.00 - $18.00/hour biweekly

Lex has a Sales Support opportunity for an effective communicator who can provide our customers and Lex coworkers an exceptional level of support. The Sales Support team works with other Lex internal and field sales professionals to provide our customers a seamless resource that serves as the face of our customers to the rest of the Company. The Sales Support position is essential in Lexs ability to provide the customer service that makes Lex Products a Company of Choice to our customers.

This role can be based out of Shelton, CT or Sun Valley, CA office depending on company need and the successful applicants residence.

Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Perform order and RMA entry for standard and non-standard products.
Monitor the shared mailboxes to ensure timely customer responses.
Attend and participate in department meetings and monthly progress report meetings.
Maintain a high volume of data entry while focusing on speed and accuracy.
Act as a liaison between Sales, Engineering, Purchasing, Production and the customer as needed.
Respond promptly and accurately to all internal and external customer requests.
Work with Territory Managers and Inside Sales Reps via Email/phone on clarification of RFQ and purchase order information, will call pick-ups and submittal drawing approval.
Reply to all customer requests within two hours.
Gather appropriate information and documents submitted by the client.
Maintain professional demeanor during all interactions.
Work effectively and efficiently to resolve customer issues and know when to escalate matters to next level of support.
Work effectively with team members to provide exceptional support for internal and external customers.
Provide customers with friendly, fast, professional, and knowledgeable customer support.
Provide suggestions to improve departmental processes.
Actively enhance product, technical, and industry knowledge.
Communicate solutions, successes, and opportunities to the Sales Support Supervisor and/or Inside Sales Manager.
Accurately maintain electronic databases and sales history files.
Attend bi-weekly team RAP sessions and individual monthly RAP sessions.
Complete other tasks as assigned.

Knowledge, Skills, Abilities and Requirements:
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Customer service experience preferred, with history of demonstrated success
Polished internal and external customer service skills
Exceptional computer skills including: Microsoft Word, Excel and Outlook, Internet
Effective oral and written communication; good spelling, grammar and attention to accuracy
High level of professionalism and a consistent, reliable work ethic
Ability to maintain a good attendance record in order to effectively facilitate the connection between our customers needs and company resources and colleagues.
Superior time management and organizational skills are required in order to stay on top of sales orders and their shipment.
Sense of urgency and ability to meet tight deadlines on a daily basis
Ability to manage multiple tasks and perform well under pressure
An attention to detail and a drive to reach/exceed sales goal targets
Strong problem solving skills and troubleshooting ability
Ability to extend a professional image through a high level of personal integrity and a strong work ethic
Ability to work within a team and independently
Empathetic interpersonal interaction
Problem solving/analytical and basic math skills
Strong organizational skills

Education and/or Experience:
At least 2 years of customer service experience.
A high school diploma / GED is required. A college degree in business, the arts, technology or similar field is beneficial.
Experience using an Enterprise Resource Planning system (ERP) ex. SAP, Oracle, Microsoft NAV, Made2Manage is a plus.
Experience working with power distribution manufacturing or Entertainment Production

Lex Products LLC
Lex Products LLC is a leading manufacturer of innovative power distribution and control systems designed to withstand rough use and harsh environments. Through Lexs portable power systems (including distribution boxes, cable assemblies, work lighting, cable protectors, etc.) we provide our entertainment, industrial and military customers the energy needed to successfully accomplish their goals. To learn more, see our web site at www.lexproducts.com.

Company Benefits:
Along with an attractive compensation structure Lex offers a complete benefits package including health insurance, 401(k) match and incentive/bonus programs.

Lex Products is an Drug Free / Equal Opportunity Employer
Reasonable accommodations may be made to assist individuals with disabilities who can perform the positions essential job functions.



Jim Clausi


(203) 363-3738

Business Address

15 Progress Drive

Shelton, CT 06902

Posted: 06/05/2018 11:20:42 EST

Last Updated: 06/05/2018 15:00 EST

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