Feld Entertainment, Inc.
Palmetto, FL

Expires: 07/31/18

Job Dates

July 2018 - Jan 2020



Location: New York

The General Manager is responsible for ensuring that team members are trained and well prepared to provide a seamless interactive and exciting experience for our patrons. This key role in our organization requires a proactive planner, able to actively oversee efficient and effective daily management of the team. The ideal candidate has relevant experience in an amusement park, childrens or other museums, retail, arts, live event, or hospitality setting.

Essential Job Functions

Oversee permitting and interacting with local authorities. Ensure operation is always compliant with local ordinances and permitting requirements.
Provide overall leadership and direction resulting in a superior guest experience satisfaction. Promptly manage the response and follow-up of all guest concerns.
Manage and oversee crowd control and flow experience.
Manage exhibit and facility to ensure proper maintenance and repair including scenic, audio visual equipment, and all other mechanical components.
Coordinate details for special events such as birthdays and any other group function.
Purchase needed items for facilities and exhibit maintenance, changes, and upgrades.
Ensure ticketing/box office systems and equipment is operating properly. Maintain adequate level of supplies, including ticket stock, will call envelopes, etc.
Ensure inventory/supplies are stocked for each zone, including makeup, photo supplies, hair accessories and scrap booking material, will also be responsible for ordering supplies as needed.
Participate in preparing annual budgets, in conjunction with Operations and Creative Development teams. Closely monitor and stay within project, seek ways of improving operating costs.
Generate financial and ticketing reports.
Prepare and organize work schedules for employees to ensure that the appropriate number of staff are on duty during every given shift. Includes scheduling and approving time-off and breaks, verifying hours worked, and approving submitted hours in timekeeping system.
Provide continuous direction, support, feedback, and coaching to direct reports and staff to ensure consistency and compliance to company standards throughout the exhibit.
Develop direct reports by communicating performance expectations and preparing/conducting timely performance appraisals.
Provide employee conflict resolution in a positive, effective manner. Follow company guidelines for discipline/terminations.
Actively participate in the recruitment strategy and efforts for management and Team Member positions.
Collaborates with corporate office and regional sales team to sell and execute special events with prospective clients upon request.
Responsible for following and administering the rules, regulations and guidelines set forth by Feld Entertainment, Inc. best practices as they pertain to the Experience.
Continually seek to improve the operational efficiency of the Experience.
Must have basic knowledge of Trolls Brand.

Job Requirements

Bachelors degree or equivalent experience.
At least 5 years as a General Manager in a museum, retail, arts, live event, or hospitality setting.
Experience with POS and ticketing systems is preferable.
Must have expertise in profitability analysis and budgeting.
Proficient in Microsoft Office (Word, Excel)
Excellent time management; must possess strong interpersonal, written, and verbal communication skills. Superior customer service.
Ability to work under pressure with a heightened sense of urgency.
Ability prioritize duties for effective and successful events.
Availability to work extended hours, holidays and weekends dependent upon business demands.
Must be dedicated, reliable and punctual.
Demonstrate positive and professional behavior towards clients and co-workers at all times.
Self-motivated with ability to work independently and be a team player.

About the Experience

DreamWorks Trolls The Experience is coming to NYC this Fall - and YOU can be a part of the team that makes the magic happen! This live location-based experience is a visually stunning, interactive adventure that brings to life the colorful and musical world of DreamWorks Trolls. Feld Entertainment, the global leader in producing and presenting live touring family entertainment, is proud to partner with Universal Brand Development in this exciting new venture that will be sure to lift the human spirit and create indelible memories.

Feld Entertainment is proud to be an Equal Opportunity Employer and a Drug Free Workplace.


Human Resources



Business Address

800 Feld Way

Palmetto, FL 34221

Posted: 06/18/2018 10:22:00 EST

Last Updated: 06/18/2018 09:22 EST

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