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The Metropolitan Opera
New York, NY

Expires: 10/16/18

Pay

Contact for Details

Department: Marketing + Communications

Available: Immediately

Position Summary:

The Assistant Store Manager Junior (ASM2) manages and supervises the Met Opera Shop at Lincoln Center and provides leadership and direction to the entire store team. The ASM2 must exude the excitement, professional presence, and confidence needed to protect and drive brand integrity.

Through leading company initiatives, the ASM2 ensures maximum productivity, profitability, operational excellence, and compliance with company procedures. The ASM2 is responsible for achieving daily, weekly, monthly and annual sales goals, adhering to personnel budgets, and executing on store merchandising, inventory, marketing, administrative tasks, and operational plans. It is expected that the ASM2 will spend 90% or more of the working day on the selling floor, supervising FT and PT staff.

This position reports to the operations manager regarding personnel goals and store operations, and the director of merchandising for sales, inventory and merchandising goals.


Primary Responsibilities

Sales:
o Achieves and implements sales plans
+#61607; Manages goals utilizing Excel planning and budget tools
+#61607; Communicates hourly daily, weekly, monthly goals to sales staff
+#61607; Motivates and monitors staff to ensure personal sales goals are met
+#61607; Maintains strong presence on the selling floor
o Increases sales by identifying and acting upon sales opportunities including but not limited to performance schedules, tour groups, institutional sales, special sales, and in-store events
o Delivers consistent financial results through efficient store management
+#61607; Optimizes sales through adherence to merchandising standards
+#61607; Ensures available stock is always on the selling floor

Personnel
o Under the direction the SM, responsible for training and maintaining a diverse, knowledgeable and motivated sales team while managing all aspects of the physical store
o Scheduling
o Creates and distributes weekly schedules
o Manages the shop part-time payroll budget to achieve SPEH goals
o Ensures payroll hours are within budget for store and individuals
o Supervises PT associates to ensure adherence to schedule
o Supervises PT key associates ensuring clear communication and execution of all sales, personnel and operational plans
o Trains, coaches and motivates the team to deliver on sales goals, customer service principles, merchandising directions and operational standards of the Metropolitan Opera

Customer Service
o Supervises customer service issues on selling floor in accordance with customer service guidelines
o As directed by operations manager, collaborates with other departments to provide a seamless customer service experience

Administrative
o With ASM1, ensures all staff is aware of promotions and initiatives on a timely basis
o Responsible for maintenance of daily sales records including but not limited to Met Opera, ABT, and LC performance schedules, daily attendance, sales, special events, etc. while also monitoring report for accurate and timely entries by staff
o Posts all Public Bulletin Board/Met communications for staff
o Posts all email and relevant marketing materials
o Ensures Shop More Music and other Special Orders are answered and acted upon in a timely manner
o Maintains up-to-date contact information for all active staff
o Ensures personnel sign-off on all training and communication

Operations
o Ensures adherence to all operational rules and guidelines including but not limited to opening, closing, cash handling, pricing, discounts, markdowns, special sales, member sales, restocking and merchandising
o Maintains selling floor
o Collaborates with operations assistant to ensure smooth flow of merchandises from receiving to restocking to selling floor
o Adheres to merchandising standards
o Ensures all signs and communications are up to date and accurate
o Takes immediate action to correct any building maintenance or security issues
o Adheres to troubleshooting guidelines for POS and operations
o Reports discrepancies and POS problems to operations manager, following up as directed.
o Complies at all times with the standards and policies set out in the Metropolitan Opera Handbook.
o Prepares weekly sales and personnel reports, and other reports as directed

Qualifications and Skill Requirements

Must have at least 2 to 5 years of retail management experience
o Hands-on management experience in fast paced retail store required
+#61607; Museum, music, or upper tier department stores preferred
+#61607; Exceptional customer service and communication skills
College degree or relevant technical or vocational training preferred.
Excellent math skills required
o demonstrated foundation in Excel
Must be skilled in leadership, coaching, and training, sales generation, strategic planning, authentic customer service, communication, conflict resolution, business acumen, time management, and POS and other retail software proficiency.
Must be able to provide feedback, develop others, embrace and lead change, and make clear and defined decisions.
Must have excellent interpersonal skills and be able act with integrity and professionalism to ensure that all business is conducted without bias or prejudice.
Strong merchandising skills
A solid knowledge of opera composers, performers, works and recordings preferred
Love of opera welcomed
Must be able to maneuver around sales floor and stock rooms, work with cleaning chemicals, and lift and carry up to 50 pounds.
Must be available to work a flexible schedule to meet the needs of the business, including 2 closing shifts per week and 2 full weekends per month.




To Apply:

Please e-mail your cover letter and resume resumes@metopera.org, including Assistant Store Manager in the subject line of your e-mail.



Contact

D A

resumes(at)metopera(dot)org

Business Address

Lincoln Center

New York, NY 10023

Posted: 04/16/2018 16:21:32 EST

Last Updated: 04/16/2018 19:00 EST

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