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The Broad Stage
Santa Monica, CA

Expires: 12/06/17

Job Dates

07/05/17 - 08/20/17

Pay

$19.00/hour biweekly

Summary
The Front of House Supervisor is responsible for the operation of The Broad Stage Front of House areas (lobby, auditorium and other public areas) in absence of the Front of House Manager. This position encompasses usher/volunteer management, coordination of assigned activities related to Broad Stage events/performances, merchandise sales management, and public safety.

The successful candidate will be expected to assume duties at either The Broad Stage (500 seat theatre) or The Edye Second Space (100 seat black-box theatre). This position is responsible for ensuring the delivery of exceptional customer service by all front line staff and the well-being of patrons. A clear knowledge of all health and safety practices at both spaces is expected.

This person will interface extensively with patrons and other Audience Services staff and liaise with production personnel.

Fundamental responsibilities of the Front of House Supervisor include:

-Ensure the safety of the audience and all Front of House personnel
-Enforce theatre policies that relate to the theatre, lobby, fire safety, building security and Front of House
-Control audience traffic and manage patron problems before, during and after each performance
-Ensure that the needs of the audience are looked after
-Coordinate the activities of ushers, ensuring that tickets are collected, patrons counted, programs distributed, and audience members are seated for every show
-Coordinate safe and non-disruptive entrance of latecomers to the theatre
-Be prepared for, keep records on, and inform department administration about any first aid emergencies, patron accidents or other similar occurrences
-Facilitate evacuation of the audience in case of an emergency
-Be familiar with fire regulations, safety regulations and alcoholic beverage control regulations and to ensure that all front of house personnel and patrons are abiding by these regulations


QUALIFICATION AND REQUIRED SKILLS

-Minimum of three years of customer service experience
-One-two years of supervisory experience in a FOH
-Exceptional customer service, communication, interpersonal, and problem solving skills
-Enthusiasm for handling patron needs and concerns
-Strong analytical assessment skills
-Ability to quickly respond to patron needs and any situation that may arise
-Ability to use proper etiquette and good judgement
-High School Diploma or GED equivalent required
-Proficiency in Google Suite, Excel, and Word software is essential
-Working knowledge of OvationTix or other ticketing software (preferred)
-General knowledge of theater or the performing arts (preferred)
-Evening and weekend work is required
-Flexibility to work irregular hours as the job demands


PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the noise level in the work environment is usually quiet to moderately noisy.
While performing the duties of this job, the employee is frequently required to stand and reach with hands and arms. The employee is regularly required to use hands to handle, or feel objects, tools, or controls; and talk or hear.
The employee is occasionally required to walk and sit.
The employee must be able to stand for long periods of time and
Must occasionally lift and/or move up to 30 pounds.
Specific vision abilities required by this job include seeing in the dark with use of flashlight, close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The employee may have to climb one or more flights of stairs, as well as move about on the upper levels of the theatre.


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

HOW TO APPLY

employment@thebroadstage.org

http://www.thebroadstage.org

If interested, please apply by sending a cover letter and resume to employment@thebroadstage.org. Please include the Front of House Coordinator in the subject line.

Contact

Erick Lopez

Front of House Manager

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http://www.thebroadstage.org

Business Address

1310 11th Street

Santa Monica, CA 90405

Posted: 06/06/2017 16:49:00 EST

Last Updated: 12/06/2016 09:01 EST

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