The Public Theater
New York, NY

Expires: 03/17/18


Contact for Details

The Public Theater is excited to announce that we are seeking part-time Call Center Representatives to join our team as soon as possible. Successful candidates are expected to offer the highest level of customer service to our patrons, members, donors and any other member of the public, based on the Public Theater Policies and Procedures Handbook. Our team is responsible for ticketing all venues at The Public Theater, as well as Joes Pub and Free Shakespeare in the Park at the Delacorte Theater in Central Park.

Phone sales of tickets to the general public, Members, and Partner level donors
Answering queries about our programming, special events, facilities, and website
Performing administrative duties including mailings, notifying patrons of changes to performance schedules, data entry/cleanup and replying to/preparing patron emails
Staying up to date on Member/Partner benefits, promotions, and programming at all venues
Additional duties, as assigned
Ability to sit for long periods of time using a desktop computer
Excellent communication skills
Ability to achieve thoroughness and accuracy while multi-tasking
Demonstrated ability to listen, elicit information efficiently, comprehend, and resolve complex patron requests
Deal effectively with a wide variety of personalities and situations requiring diplomacy, friendliness, positivity, and courteousness
Experience with credit card transactions
Previous Call Center or Box Office experience preferred
Knowledge of/experience with Tessitura or other ticketing platforms is strongly preferred
Bilingual a plus
Ability to work varied shifts, including nights, weekends, and holidays
High School Diploma or equivalent

The Public is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. Applicants from populations underrepresented in the theater field are strongly encouraged to apply. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ability, age, or veteran status.

This is a Part-Time, Non-Exempt position, according to the Fair Labor Standards Act. Position is available immediately.

To apply, please email a cover letter and resume to: TicketServicesJobs@publictheater.org.


Timmy Gage


Business Address

425 Lafayette St

New York, NY 10003

Posted: 02/12/2018 13:41:14 EST

Last Updated: 02/12/2018 16:00 EST

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