The Shakespeare Theatre of NJ
Madison, NJ

Expires: 09/16/17


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The Shakespeare Theatre of New Jersey is seeking personable and enthusiastic Patron Services Associates for the 2017 season.

The Shakespeare Theatre of New Jersey is one of the nations largest, most prestigious classical theatres, serving nearly 100,000 children and adults annually. The longest running Shakespeare theatre on the East Coast, the company marks its 55th season in 2017. Through our world-class productions and groundbreaking education programs, we endeavor to illuminate the vital relevance and resonance of Shakespeares work and other classics for contemporary audiences.

Our work features six annual productions of classic masterworks and/or new work inspired by classic source. Each year we present five productions on our Main Stage, the F.M. Kirby Shakespeare Theatre in Madison, and each summer we offer an additional long-run production at our Outdoor Stage, the Greek Theatre in neighboring Florham Park.

The Patron Services Associate is the face of the Shakespeare Theatre of New Jersey. The associate will be responsible for ensuring exceptional front of house experience for our diverse and growing patron base. Building relationships with long time patrons and engaging new patrons, associates will assist patrons with their needs ranging from picking out seats to helping them find their way to the theatre.

We are looking for individuals with a background in sales / customer service who are excellent speakers, friendly, and patient both in person and over the phone. Ideal candidates will have box office experience and experience with ticketing software. Experience with our ticketing software, Theatre Manager, is a plus. Daytime, evening, and weekend hours are required.

Duties include: fielding calls, assisting patrons with sales, exchanges and general inquires, managing patron correspondences with the box office, cross-selling and upselling productions, making follow-up calls, assembling mailings (tickets, postcards, donation packages), entering and consolidating information in Theatre Manager, pulling basic reports, helping assistant management with maintenance and inventory of the gift shop and concessions, providing general support to the Box Office Manager and Assistant Managers.

Position is part time, hourly. Qualified candidates should submit cover letter, resume, and two references to:

Sarah Overman
Box Office Manager
The Shakespeare Theatre of New Jersey

The Shakespeare Theatre of New Jersey is an Equal Opportunity Employer.


Steven Beckel

Director of Production + Facilities

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(973) 845-6790

Fax: (973) 845-6789

Business Address

3 Vreeland Rd

Florham Park, NJ 07932

Venue Address

F.M. Kirby Shakespeare Theatre

36 Madison Ave

Madison, NJ 79401434

Posted: 03/16/2017 12:47:53 EST

Last Updated: 12/03/2016 19:01 EST

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